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Branch Sales and Service Associate

2 months ago

Annapolis, Maryland, United States PNC Full time
Job Profile

PNC is seeking a highly motivated and customer-focused individual to join our Retail Branch Banking Network as a Branch Sales and Service Associate. As a key member of our team, you will play a critical role in strengthening customer relationships and identifying opportunities to improve their financial wellbeing.

Key Responsibilities:

  • Acquire and deepen the branch customer base through proactive sales and service activities, leveraging a defined sales process to drive new revenue and customer loyalty.
  • Collaborate with ecosystem partners to grow customers' share of wallet and position PNC solutions to meet their needs.
  • Deliver a full PNC conversation with every client interaction to identify appropriate solutions and leverage technology, tools, and resources to educate customers on managing financial transactions.
  • Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty and retention.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Requirements:

  • 1+ years of related experience or product knowledge to accomplish primary duties.
  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Knowledge of and ability to provide products and services available through the retail banking branch, as well as digital awareness and effective communication skills.

Competencies:

  • Banking Products
  • Digital Awareness
  • Effective Communications
  • Managing Multiple Priorities
  • Matrix Management
  • Problem Solving
  • Prospecting
  • Retail Lending
  • Selling
  • Understanding Customer Needs

Work Environment:

PNC is an inclusive and supportive workplace, committed to providing equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.