Front Desk Representative

1 month ago

Stateline, Nevada, United States Landry's Full time
Job Title: Front Desk Agent

At Golden Nugget Lake Tahoe, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Assign guest accommodations in accordance with our hotel's procedures and policies.
  • Handle assigned bank transactions and perform account postings in a timely and accurate manner.
  • Maintain knowledge of hotel occupancy status, special events, and in-house groups to provide personalized service to our guests.
  • Accept same-day and advance reservations as required, ensuring seamless guest experiences.
  • Process guest accounts upon check-out in an efficient and accurate manner, ensuring all transactions are properly recorded.
  • Maintain positive guest relations, addressing any complaints or concerns in a professional and courteous manner.
  • Enroll and encourage guests to use our 24K Select Club, explaining the benefits and advantages of membership.
  • Maintain ongoing knowledge of all company services and entertainment opportunities to provide guests with personalized recommendations.
  • Assist other departments with requirements related to hotel guests, ensuring seamless communication and collaboration.
Working Conditions:
  • Must be able to use all equipment associated with the position, including keyboards, telephones, fax machines, copiers, and printers.
  • Must be able to communicate effectively with customers and all levels of employees, ensuring clear and concise communication.
  • Must be able to move around the service desk effectively, pull up portfolios, reach across the counter for customer transactions, and retrieve and replace safety deposit boxes as needed.
  • Must be able to effectively use a computer to access, understand, and input customer information.
  • Must be able to work in crowds and noise, depending on customer volume.
Qualifications:
  • Effective communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • High school education or equivalent, with two months of on-the-job training or related experience.
What We Offer:
  • Multiple benefit plans to suit your needs.
  • Paid Time Off.
  • 401K.
  • Opportunities for advancement.
  • A positive and respectful work environment where diversity is valued.
  • Generous employee discounts on dining, retail, amusements, and hotels.
  • Community volunteer opportunities.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description, which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Regulatory and Compliance Responsibilities:
  • Attend required training sessions offered by Golden Nugget Lake Tahoe.
  • Perform duties in compliance with local laws and regulations.
  • Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of ordinances, regulations, laws, policies, and procedures relating to the employee's department.

Pay Range: USD $13.50 - USD $16.00 /Hr.

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