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Retail Key Carrier
2 months ago
The Key Carrier role is an elevated extension of the Coordinator position at TJ Maxx. As a Key Carrier, you will alternate between performing the role of Coordinator and taking on a leadership position in maintaining all aspects of the store. This role requires open availability, including nights and weekends, and involves modeling exceptional customer service.
Key Responsibilities- Create a Positive Customer Experience: Ensure that internal and external customers receive exceptional service, promoting a culture of honesty and integrity.
- Act as Manager on Duty: Adhere to company policy and procedure, ensuring that store team members perform tasks and activities in accordance with the store plan.
- Address Customer Service Issues: Provide coaching to Associates and exercise discretion regarding customer service policies to satisfy customers.
- Maintain Accurate Associate Coverage: Ensure that service areas are covered for a positive customer experience.
- Ensure Operational Procedures: Ensure that Associates adhere to all operational procedures, including opening and closing procedures.
- Communicate Effectively: Communicate accurately and effectively with management and Associates when setting and addressing priorities.
- Provide Feedback and Coaching: Provide feedback, recognition, and coaching to Associates to increase their effectiveness.
- Support Shrink Reduction Goals: Support and participate in shrink reduction goals and programs.
- Promote Safety Awareness: Maintain a safe environment and promote safety awareness.
- Flexible Schedule: Able to work a flexible schedule, including nights and weekends.
- Team Player: Team player, working effectively with peers and supervisors.
- Problem-Solving Skills: Proven problem-solving skills and ability to respond appropriately to changes in direction or unexpected situations.
- Knowledge of Company Software: Knowledge of company standard software, systems, and procedures.
- Merchandise Flow: Knowledge of merchandise flow in stores.
- Leadership Experience: 1 year retail experience and 6 months leadership experience.
TJ Maxx offers a range of benefits to its employees, including:
- Associate Discount: Discount on merchandise.
- EAP: Employee Assistance Program.
- 401(k) Associate Contributions: Company match on 401(k) contributions.
- Medical/Dental/Vision: Health insurance options.
- Short/Long Term Disability: Disability insurance options.
- Paid Parental Leave: Paid leave for new parents.
- Paid Holidays/Vacation/Sick: Paid time off.
- Auto/Home Insurance Discounts: Discounts on insurance.
- Scholarship Program: Scholarship opportunities.
- Adoption Assistance: Assistance with adoption costs.