Retail Store Supervisor

2 weeks ago

Clarksburg, Maryland, United States Tapestry Full time

Company Overview:
Since its inception in 1993, Kate Spade New York has epitomized optimistic femininity. Today, it stands as a global lifestyle brand, offering a diverse range of products including handbags, apparel, jewelry, footwear, gifts, and home decor. The brand's essence is characterized by polished ease, thoughtful details, and a sophisticated use of color, all of which contribute to a unique style synonymous with joy. Under the creative direction of Nicola Glass, Kate Spade New York continues to celebrate confident women with a youthful spirit.

Position Title: Retail Store Supervisor
Primary Objective:

The ideal candidate will utilize their retail expertise to drive business success and enhance customer experiences.

Client & Service Expert:
- Develop initiatives that foster repeat business and attract new clientele.
- Communicate and meet store productivity targets, including sales metrics.
- Ensure all team members complete the sales training program and possess strong product knowledge across all categories.
- Model and oversee the sales environment, providing consistent coaching to ensure exceptional customer service and sales performance.

Leadership Presence/Steward of Talent:
- Assist the Store Manager in achieving financial goals through measurable performance improvements.
- Assume Store Manager responsibilities in their absence.
- Lead by example in achieving personal sales targets.
- Educate the team on sales strategies and performance metrics to maximize business outcomes.
- Network within the community to efficiently fill open positions.
- Conduct regular performance reviews and assessments of team members.

Building Brand Equity:
- Communicate the Kate Spade New York brand aesthetic and philosophy to both the sales team and customers.
- Ensure adherence to brand and operational standards to maintain consistency.
- Implement visual merchandising directives and uphold store presentation standards.
- Relay merchandise performance, stock levels, and customer feedback to the Store Manager to enhance service and sales.

Operational Excellence:
- Oversee store opening and closing procedures, including cash handling and securing the facility.
- Assist the Store Manager in managing payroll budgets and scheduling adjustments as needed.
- Monitor compliance with company policies and procedures, focusing on loss prevention to safeguard inventory and assets.
- Accurately manage all POS transactions to maintain inventory integrity.

Qualifications:
- Minimum of 3 years of management experience in a similar retail environment.
- Preferred: College degree and prior experience in luxury goods.

Physical Requirements:
- Availability to work a flexible schedule, including evenings and weekends.
- Ability to stand for extended periods and lift boxes up to 40 pounds.
- Comfortable using ladders.

Core Competencies:
- Drive for Results: Consistently exceeds goals and is highly performance-oriented.
- Customer Focus: Dedicated to meeting customer expectations and building strong relationships.
- Creativity: Generates innovative ideas and solutions.
- Interpersonal Savvy: Builds effective relationships across all levels of the organization.
- Learning Agility: Quickly adapts to new challenges and learns from experiences.
- Perseverance: Demonstrates energy and commitment to finish tasks despite obstacles.
- Dealing with Ambiguity: Effectively manages change and uncertainty.

People Management Competencies:
- Strategic Agility: Anticipates future trends and develops competitive strategies.
- Building Effective Teams: Fosters team morale and collaboration.
- Managerial Courage: Provides direct and constructive feedback to team members.

Kate Spade is an equal opportunity employer committed to diversity and inclusion in the workplace.

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