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Patient Registration Specialist

2 months ago

Beavercreek, Ohio, United States Kettering Health Full time

Overview

Kettering Health is dedicated to providing exceptional healthcare services to our community.

Our organization has been a trusted provider of health services, ensuring quality care and patient safety. We are conveniently located and offer a range of healthcare solutions, including specialized surgical services. Our facility is expanding to enhance our capabilities and accommodate more patients. We are recognized for our commitment to patient safety and excellence in healthcare delivery. Our emergency department is accredited, ensuring high standards of care for geriatric patients. We collaborate with local farms to supply fresh produce to our staff and patients. Our facility has received accolades for its commitment to maternal and infant care. We have been honored with awards recognizing our dedication to patient safety and outstanding patient experiences.

Responsibilities & Requirements

The Patient Registration Specialist plays a crucial role in our operations, with key responsibilities including:

Welcoming and registering patients while providing exceptional customer service and effective communication. Reviewing scheduled outpatient appointments to ensure proper screening for financial assistance. Discussing payment options and arrangements with patients to facilitate their care. Assisting patients in completing necessary financial assistance forms and applications. Conducting quality reviews of patient accounts and ensuring accurate updates. Maintaining knowledge of compliance requirements and necessary registration documentation.

Preferred Qualifications

Ideal candidates will possess:

Prior experience in patient registration or scheduling. Strong written and verbal communication skills. Proficiency in computer skills, customer service, and phone etiquette. Ability to work collaboratively in a team environment and communicate effectively across all levels. Competence in learning specific patient processing software. Proficiency in Microsoft Office Suite. Capability to thrive in a fast-paced and often challenging environment while maintaining professionalism. Flexibility in scheduling to meet the needs of the department.

Education:

A high school diploma is required. One or more years of experience in a medical office or customer service setting is preferred.