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Front Desk Associate
1 week ago
We are seeking a skilled and organized Front Desk Associate - Surgery Department to join our team. As a key member of our surgical team, you will be responsible for performing and coordinating front office patient-centered duties, including greeting patients, co-pay collection, appointment scheduling, authorizations, and referrals.
About the RoleIn this role, you will serve as the first point of contact for patients and provide exceptional customer service to patients, physicians, staff, and ambulatory care managers. You will also utilize your strong problem-solving skills to resolve issues efficiently and effectively.
Responsibilities- Greet patients and manage their initial experience in the office
- Collect co-pays and process payments in a timely manner
- Schedule appointments and ensure accurate data entry
- Process authorizations and referrals
- Provide exceptional customer service to patients, physicians, and staff
- A minimum of three years of previous related experience in a large complex healthcare setting
- Demonstrated knowledge of third-party payors, including federal, state, and private health plans
- Strong problem-solving ability with good judgment and excellent communication skills
- Proven computer skills and ability to work between multiple systems during calls
- Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone
