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Retail Sales Associate

1 month ago


Laurel, Delaware, United States Royal Farms Full time

About Us:

At Royal Farms, we are committed to delivering exceptional customer experiences and providing a welcoming environment for our guests. Our team members play a vital role in ensuring that our stores operate efficiently and effectively, while maintaining the highest standards of quality and service.

Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Associate - Night Shift Lead to join our team. In this role, you will be responsible for providing exceptional customer service, managing store operations, and promoting a positive and inclusive work environment.

Main Responsibilities:

  • Ensure every customer receives outstanding service by providing a friendly environment, greeting and acknowledging customers, and demonstrating product knowledge
  • Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
  • Communicate with leadership regarding customer requests, vendor-related concerns, and damages in products
  • Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in the register drawer
  • Perform duties related to Customer Self-Service machines, including directing and encouraging customers to use the Self-Checkout, educating and assisting customers with the Self-Checkout system as needed, and monitoring all Self-Checkout transactions to ensure payment for all items and eliminate potential opportunities for theft
  • Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
  • Prepare all made-to-order food and/or beverages according to recipe or customer specifications
  • Replenish products and supplies to ensure the store is always stocked
  • Check expiration codes, face, and inspect all items. Pull expired items, document, and discard
  • Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary
  • Ensure the proper execution of assigned foodservice and beverage programs and procedures
  • Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications

Requirements:

  • Be at least 17 years old
  • Possess strong written, verbal, and interpersonal communication skills
  • Possess organizational skills and decision-making skills
  • Have earned a high school diploma or GED (preferred)
  • Utilize basic math skills and basic computer skills
  • Exhibit acceptance of authority
  • Be able to lift and carry 50 lbs
  • Be able to lift, bend, and stand as many as eight hours per day

Salary: $12-$15 per hour

Benefits: We offer competitive pay rates, comprehensive benefits, and opportunities for career growth and development.

Our ideal candidate will possess excellent communication and interpersonal skills, be able to multitask, and work well under pressure. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today