Office Operations Supervisor

4 weeks ago


Hamburg, Iowa, United States Top's Full time
Job Summary:

As an Assistant Office Manager at Top's, you will play a vital role in overseeing the day-to-day operations of the department and supervising the department team. Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction with our customers is friendly, attentive, and professional.

Key Responsibilities:

• Process all service desk customer transactions, including check cashing, utility payments, money orders, refunds, Western Union, and lottery sales.
• Balance store cash funds and media, prepare deposits, and maintain appropriate cash on hand levels.
• Answer incoming telephone calls and direct them to the correct person or department.
• Select, train, develop, and schedule Office/Service Desk associates.

Requirements:

• Previous related service desk experience is highly desirable.
• Excellent communication skills, basic computer skills, and the ability to learn how to operate a cash register, scanner, telephone system, money order machine, lottery machine, Western Union system, and bottle machines are essential.
• You must be able to handle money and other forms of payment accurately and efficiently.
• Availability to work nights, weekends, and holidays is required.
• Service desk associates must be at least 18 years of age.

What We Offer:

As a valued member of our team, you will receive a competitive hourly rate of $17.50-$18.00, depending on your previous experience. You will also have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.

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