Call Center Operations Manager

7 days ago


Berea, Ohio, United States Joyce Windows, Sunrooms & Baths Full time

Company Overview

We are Joyce Windows, Sunrooms & Baths, a leading provider of premium windows, sunrooms, and bathroom solutions. We're expanding our B2C operations to support new markets, and we're looking for an experienced Call Center Manager to lead our team.

Job Summary

The ideal candidate will have 3-5+ years of experience managing a B2C call center, particularly in appointment setting or outbound sales. They will be responsible for leading and growing a high-performance team, expanding operations to support new markets, and driving operational efficiency.

About You

  • You will have a proven track record of scaling call center operations to support expanding markets.
  • You will be comfortable jumping into the action to lead by example and reinforce best practices.
  • You will have exceptional communication skills and be adept at inspiring, motivating, and guiding a diverse team.

Salary and Benefits

$85,000 - $110,000 per year, plus performance-based bonuses that reward your team's success.


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