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Route Service Trainee

2 months ago

South San Francisco, California, United States Auto-Chlor System Full time
Job Overview

We are seeking a highly motivated and detail-oriented Route Service Trainee to join our team at Auto-Chlor System. As a Route Service Trainee, you will play a critical role in delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.

Key Responsibilities
  • Troubleshoot and Resolve Issues: Troubleshoot dish machine operations and correct mechanical problems to ensure seamless service delivery.
  • Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell additional products and services to customers, driving revenue growth and customer satisfaction.
  • Emergency Service Response: Provide on-call emergency service to customers, ensuring prompt and effective resolution of issues.
  • Customer Payment and Follow-up: Collect customer payments and consistently follow up to ensure accounts are current, maintaining a positive cash flow.
  • Chemical Delivery and Pickup: Deliver and pick up chemicals, ensuring timely and efficient service delivery.
  • Rapport Building: Build strong relationships with decision-makers, fostering trust and loyalty with our customers.
  • Customer Concern Resolution: Resolve customer concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Training and Education: Train customers on proper usage of cleaners and sanitizers, promoting best practices and ensuring customer safety.
  • Service Agreement Renewals and Price Increases: Negotiate service agreement renewals and price increases, ensuring fair and competitive pricing for our customers.
What We Offer
  • Extensive Training and Development: Receive comprehensive training and development opportunities to enhance your skills and knowledge, ensuring success in your role.
  • Competitive Compensation and Benefits: Enjoy competitive pay, commission, and bonus opportunities, as well as a comprehensive benefits package, including medical, dental, vision, and life insurance.
  • Company Vehicle and Mobile Phone: Utilize a company vehicle and mobile phone to facilitate efficient service delivery and communication with customers.
  • Opportunities for Advancement: Take advantage of opportunities for advancement within the company, driving your career growth and development.
Requirements
  • Valid Driver's License: Possess a valid driver's license and a reasonably good driving record.
  • Physical Demands: Meet the physical demands of the job, including the ability to lift and move up to 50 pounds, and safely perform job duties with or without accommodations.
  • Driving or Mechanical Experience: Possess driving or mechanical experience, preferably in a customer-facing role.
  • Ability to Work in a Fast-Paced Environment: Thrive in a fast-paced, energetic environment, with the ability to work independently and as part of a team.