Customer Service Specialist

5 days ago


Eau Claire, Wisconsin, United States Eau Claire Automotive Group Full time
Job Description

Eau Claire Automotive Group is looking for an ambitious and detail-oriented Service Advisor to join our team. This is a full-time position offering a competitive salary of $58,000 annually, plus benefits and opportunities for advancement.

In this role, you will be responsible for providing exceptional customer service, selling dealership products and services, and working closely with the Service Manager to drive sales growth and customer satisfaction.

Duties and Responsibilities
  • Provide outstanding customer service, addressing customer concerns, and resolving issues in a timely and professional manner.
  • Sell dealership products and services, including warranty and non-warranty repairs, maintenance, and accessories, to meet or exceed monthly sales targets.
  • Collaborate with the Service Manager to set and achieve sales goals, reviewing progress and adjusting strategies as needed.
  • Utilize the dealership's computerized system to manage repair orders, track inventory, and analyze business performance.
  • Develop and maintain relationships with customers, technicians, and other stakeholders to ensure seamless communication and coordination.
Requirements and Qualifications
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Minimum 2 years' experience in a service advisor or similar role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects.
  • Ability to lift up to 50 pounds, stand for long periods, and work in a fast-paced environment.


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