Sales Manager

3 weeks ago

Homestead, Pennsylvania, United States Carter'sOshKosh Full time
About Carter's/OshKosh

Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We're committed to providing quality products and exceptional customer experiences.

Job Summary

We're seeking a Part-Time Sales Manager to join our team. As a Sales Manager, you'll be the first face of the brand for growing families, providing a warm and welcoming experience. You'll be responsible for maintaining a genuine customer focus, fostering a positive and inclusive environment, and consistently modeling service standards.

Key Responsibilities
  • Develop and maintain product and brand expertise to assist customers in navigating every moment from preemie to size 14.
  • Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
  • Maintain a positive, safe, and inclusive environment for employees and customers.
  • Consistently model service standards and omni-channel experience while coaching others to success.
  • Lead and execute an assigned business focus area through planning and detailed follow-through.
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
  • Build customer loyalty through Company-sponsored programs, including credit.
  • Offer consistent, in-the-moment feedback to store team and raise performance concerns to Store Manager.
  • Recognize exceptional performance through positive reinforcement and appreciation.
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.
Requirements
  • A positive and solutions-oriented mindset.
  • Effective and professional verbal and written communication skills.
  • The ability to manage multiple tasks at once.
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).
  • A variety of skills and experiences.
  • A high school diploma or GED.
What We Offer
  • Schedules that fit your life, allowing you to balance work and personal activities.
  • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more.
  • The Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language.
  • The opportunity to learn and build skills and grow as an individual, with professional and personal development to help shape your career.
  • Development programs to help you grow in your current role and beyond.
About Carter's/OshKosh

Carter's is an Equal Opportunity and Affirmative Action employer. We're committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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