Healthcare Operations Specialist
3 days ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients by responding to their inquiries, resolving issues, and ensuring their needs are met.
About the RoleThe ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be required to maintain confidentiality and adhere to strict policies and procedures related to patient information.
Responsibilities- Respond to all inbound calls, faxes, and emails in a timely and efficient manner
- Resolve client issues and concerns in a professional and courteous manner
- Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies
- Document and resolve escalated client inquiries/problems in an efficient manner
- High School diploma or equivalent required
- At least 2 years' experience in customer service/call center operations preferred
- Medical Terminology proficiency preferred
- Excellent written and oral communication skills
- Professional attitude and presentation
- Competitive hourly rate: $18.00 - $21.00/hour (commensurate with experience)
- Free lab services for you and your eligible dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Opportunity to grow within the organization
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards.
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