Warehouse Operations Specialist

2 days ago

South Bend, Indiana, United States Daltile Full time
About Daltile

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.

Job Overview

This position provides exceptional customer service while performing a variety of sales support and warehouse duties. The ideal candidate will be responsible for servicing walk-in customers, completing sales transactions, receiving, loading/unloading material, pull/assemble customers' orders and inventory checks. This role may involve daily use of forklift equipment.

Responsibilities
  • Provide a variety of customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
  • Address and resolve customer complaints (returns and order errors).
  • Perform various office administration duties such as processing payments and receipts, reconciliation of DSR's and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
  • Perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
  • Waits on customers and prepare sales slips.
  • Produces daily sales reports.
  • Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
  • Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent experience;
  • At least 3+ years of customer service experience and warehouse experience;
  • Excellent organization, math, time management, computer skills, detail-oriented, customer service, and safety-conscious competencies.
Work Environment

The employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs.

$55,000 - $65,000 per year based on location and experience.

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