Customer Support Representative

4 weeks ago


La Mesa, California, United States NLC Consulting Inc. Full time

We're seeking a highly motivated and results-driven Sales and Customer Service Associate to join our team at NLC Consulting Inc. As a key member of our client-facing team, you'll be responsible for delivering exceptional customer experiences and driving sales growth through targeted marketing efforts and direct communication.

Key responsibilities include:

  • Providing customers with products and support that simplify and organize their lives through direct communication and sales presentations
  • Using targeted marketing lists to identify and pursue new sales leads
  • Processing sales orders, order changes, installation dates, and cancellations
  • Providing product sales and support to customers, other Sales and Customer Service Associates, and our outside sales team
  • Completing tasks including building marketing campaigns, attending live events, and following up on customer orders to ensure superior customer service
  • Working with the account team on growth and retention of client accounts

Requirements for the Sales and Customer Service Associate role include:

  • 0-3 years of experience working in customer service, sales, retail, or hospitality industries
  • Strong sales and closing skills, with the ability to overcome objections


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