Automotive Collision Estimator

2 weeks ago


Chico, California, United States Pajouh Automotive Center Full time
Job Overview

Position: Collision Center Estimator

Company: Pajouh Automotive Center

Pajouh Automotive Center is currently seeking dedicated professionals for the role of Collision Center Estimator, focusing on long-term career development in the automotive repair industry.

Key Responsibilities:

  • Deliver an exceptional customer experience for every client.
  • Collaborate effectively with insurance providers to foster strong business relationships.
  • Assess all drive-in and walk-in customer appointments, formulating comprehensive repair plans.
  • Conduct thorough process reviews with customers to ensure clarity and satisfaction.
  • Manage Repair Orders in compliance with BAR (CA) and DRP standards, securing necessary authorizations.
  • Maintain ongoing communication with customers regarding their vehicle's status and estimated completion times.
  • Prepare and finalize all documentation for the customer’s packet prior to vehicle handover, including DRP and final invoices.
  • Provide updates post-repair, detailing the status of the vehicle.
  • Oversee total loss administration as required.
  • Execute additional related tasks as needed to guarantee a premier customer service experience.
  • Conduct final quality control checks, including test drives.
  • Ensure the delivery of the vehicle to the customer upon completion of repairs.
  • Adhere to all company safety protocols, guidelines, and standards.
  • Preferred qualifications include two years of relevant experience.
  • A valid driver's license is required.

Compensation: We offer competitive pay structures along with a robust career advancement pathway.



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