Field Validation Technician

1 month ago

Hackettstown, New Jersey, United States TeleSearch Staffing Solutions Full time
Job Title: Field Service Validation & Calibration Technician

Status: Full-time, Exempt.

SUMMARY:

The Field Service Validation & Calibration Technician supports a global manufacturer and supplier of precision instruments. The technician maintains the company's consistent pace for innovative design and features that bring new and important functionality to its customers.

Key Responsibilities:

  • Perform onsite and factory preventative maintenance, troubleshooting, and repairs on laboratory instrumentation.
  • Accurately complete and submit IQOQ documentation in accordance with SOP's.
  • Provide technical training to customers.
  • Provide customer technical support via email or phone.
  • Perform system interconnections from a schematic.
  • Submit expense reports and related service documentation and reports timely and accurately.
  • Efficiently and proactively schedule and arrange travel to customer visits.
  • Demonstrate values of Quality, Integrity, and Innovation at all times.
  • Attend regular training at the corporate office.
  • 75% - 90% travel throughout the Continental U.S as needed, will include overnight stay.
  • Assists Production and Quality Assurance departments when on-site as needed.
  • Manages service tool-box inventory and processes required documentation to be prepared for customer site visits.
  • Prospects customers for new/renewed Preventive Maintenance Agreements.
  • Build positive relationships with customers.
  • Provide after-hours phone support and coverage on a rotating basis.

Qualifications:

  • Technical degree or certification in electronics or equivalent electronics courses with work in Analog and Digital Circuits is a plus, or equivalent prior experience.
  • Background in calibration, validation or QC of analytical instrumentation, test equipment or similar.
  • Ability to troubleshoot, test, repair, and service technical equipment.
  • Routine use of hand tools including digital multi-meters.
  • Ability to read and understand wiring schematics.
  • Proven field service history with ability to travel throughout the Continental U.S as needed.
  • Knowledge of MS Office.

Experience:

  • 2+ years of field instrument service experience.
  • Demonstrated ability to schedule efficient travel.

Interpersonal Skills:

  • Pro-active to receive continuous training in-house.
  • Ability to work independently.
  • Effective communication and interpersonal skills.
  • Performs duties in a positive and professional manner.
  • Listens to customers and managers to learn and solve problems.

Physical Demands:

  • Ability to lift up to 40 lbs. individually or up to 80 lbs. with a team member.
  • Stands for 2-6 hours per day.
  • Ability to drive up to 6 hours to appointments.
  • Comfortable with Airports and Airplane travel.

Travel:

  • Daily travel up to 100% of some work weeks.
  • Overnight travel 20-70% of the work week.
  • Must possess a Driver's license with a record of no significant driving infractions.

Job Type: Full-time.

Pay: $60,000.00 - $65,000.00 per year.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Calibration: 2 years (Required).
  • Microsoft Office: 2 years (Required).
  • Calibration & Validation: 2 years (Required).

Ability to Commute:

  • Hackettstown, NJ 07840 (Required).

Willingness to travel:

  • 100% (Required).

Work Location: In person.

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