Medical Practice Operations Director

1 month ago


Phoenix, Arizona, United States Confluence Health Full time

Confluence Health is seeking a seasoned Medical Practice Operations Director to lead the day-to-day operations of our practices.

Job Summary

The Medical Practice Operations Director will oversee the management of all functions within assigned practice areas, including coordination of daily activities, leadership, goal-setting, and decision-making. This role requires oversight of staff, close liaison with physician leaders, and strategic planning to ensure quality, performance, and production standards are maintained.

This position may involve mentoring or supervising Practice Managers I or II and requires effective communication and problem-solving skills. The ideal candidate will have a strong track record of leadership experience, excellent verbal and written communication skills, and proficiency in MS Office and Windows.

Key Responsibilities
  • Develops and maintains positive relationships with employees, providers, and management staff.
  • Promotes a positive image of each practice area.
  • Responsible for scheduling and managing overtime, utilizing time-keeping systems to approve timecards.
  • Communicates or implements employee recognition and engagement activities and programs.
  • Supervises and coaches front office and clinical staff.
  • Responsible for the performance management process.
  • Leads regular staff or provider meetings.
  • Solves employee work-related concerns and helps employees perform to their potential.
  • Works with Human Resources regarding progressive discipline of employees.
  • Determines optimal staffing, develops job descriptions, recruits, and hires staff or providers.
  • Creates department goals, objectives, and operational policies and procedures.
  • Frequently manages and tracks metrics or dashboards.
  • Manages the budget process and monitors monthly status.
  • Required to maintain active Basic Life Support (CPR) certification.
Requirements
  • 2-year degree with 4 years recent/relevant experience or 6 years recent/relevant experience and 2 years of relevant leadership experience.
  • Must have demonstrated excellent verbal and written communication skills.
  • Must possess strong computer skills related to Windows and MS Office.
Compensation

The estimated salary range for this position is $85,000 - $115,000 per year, depending on experience and qualifications.



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