Insurance and Financial Services Representative
3 weeks ago
**About Us:**
At Jordan Smithson - State Farm Agent, we pride ourselves on being a customer-centric organization. As an independent contractor agent for State Farm, we offer a unique opportunity for individuals who are passionate about delivering exceptional customer experiences.
Compensation: Our hourly pay plus commission/bonus structure is designed to reward our team members for their hard work and dedication.
Job Responsibilities:
As a Customer Service Representative, you will be responsible for providing excellent customer service, performing administrative tasks, and identifying sales opportunities. You will also be required to complete policy reviews and underwriting requests while utilizing a customer-focused approach to educate customers about insurance options.
Key Responsibilities:
- Provide exceptional customer service through phone calls, emails, and in-person interactions.
- Perform administrative tasks, including but not limited to taking payments, researching billing issues, and quoting coverage changes.
- Complete policy reviews and underwriting requests.
- Identify sales opportunities and continuously look for ways to improve customer satisfaction.
Benefits Package:
- 401k
- Hourly pay plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Growth potential/Opportunity for advancement within my agency
- License reimbursement
Essential Qualities:
- Excellent communication skills - written, verbal and listening
- People-oriented
- Customer-service oriented
- Coachable
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a fast-paced environment
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