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Junior Client Services Associate

2 months ago

Pulaski, Tennessee, United States Vertafore Full time

Position Overview:
As a valued member of Vertafore, the Customer Support Specialist I plays a crucial role in enhancing the customer service journey. This position is dedicated to identifying and addressing fundamental customer inquiries related to Vertafore's suite of products.

Key Responsibilities:
- Assist customers by troubleshooting basic issues with Vertafore products.
- Document and track case resolutions effectively to ensure a seamless customer experience.
- Collaborate with team members to improve service delivery and customer satisfaction.

Essential Skills:
- Strong communication skills to interact with clients effectively.
- Ability to analyze customer concerns and provide appropriate solutions.
- Familiarity with technology and insurance products is advantageous.