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Hospitality Team Member

2 months ago

Studio City, California, United States Shake Shack Full time

Job Summary: We are seeking a highly motivated and customer-focused Hospitality Team Member to join our team at Shake Shack. As a key member of our team, you will be responsible for delivering exceptional hospitality to our guests, ensuring a high-quality experience in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Prepare and serve food and beverages to guests, maintaining a clean and safe environment.
  • Participate in ongoing training and development to improve skills and knowledge.
  • Work collaboratively with team members to achieve sales and customer satisfaction goals.
  • Maintain a high level of product knowledge and make recommendations to guests.

Requirements:

  • Previous experience in a customer-facing role, preferably in the food service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Physical ability to stand for long periods and lift up to 25 pounds.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A fun and dynamic work environment with a passionate team.
  • Ongoing training and development to improve skills and knowledge.