Security Operations Center Coordinator
4 days ago
The Security Command Center Operator is responsible for the day-to-day operations of the Security Department Command Center. This includes, but is not limited to, answering incoming telephone calls, dispatching calls, documenting service calls, monitoring alarm systems, monitoring CCTV cameras, maintenance of CCTV recording devices, and dispatching medical center-wide emergency broadcasts.
Primary Duties and Responsibilities- Answers telephones, gathers information, and dispatches officers in a polite and professional manner.
- Monitors digital alarms, such as fire alarms, infant alarms, panic alarms, and access control systems; analyzes activations and dispatches appropriate personnel.
- Responsible for utilizing the overhead paging system to announce medical codes and pages medical staff and physicians within the medical center.
- Receives emergency medical calls and dispatches medical staff to emergency code situations.
- Operates CCTV systems and troubleshoots technical problems.
- Maintains recording devices and reviews contents for suspects to assist in investigations.
- Monitors the security radio communications equipment for officers in the field and alerts the appropriate personnel in the event of emergencies, unusual circumstances, and/or officer needs assistance calls.
- In emergency situations, responsible for notifying key management personnel, senior staff, and appropriate law enforcement agencies.
- Maintains daily dispatch logs, recording all calls to the Security department via the Command Center.
- Maintains daily logs on contractors working in the medical center that may set off fire alarm systems.
- Monitors activity on the loading dock after normal business hours, allowing access to approved vendors.
- Alerts the shift Watch Commander of any unusual or suspicious activity.
- Passes on all pertinent information to relieving staff.
- Maintains a clean and safe environment in the Command Center; alerts the Watch Commander of any unsafe condition.
Additional primary duties and responsibilities that are only performed in the specific department(s) below:
Teamwork/Customer Relation Responsibilities- Responds timely, effectively, and appropriately to deliverables.
- Ensures practices and procedures are inclusive of interpersonal and cultural diversity.
These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice.
QualificationsEducationHigh School Diploma/GED
Work ExperienceNo experience required
License/Certification- Valid CA Driver's License
- Valid CA Security Guard Card
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