Retail Sales Associate

4 days ago


El Segundo, California, United States Hammer & Nails Grooming Shop for Guys - South Bay Full time
About Hammer & Nails Grooming Shop for Guys

Hammer & Nails Grooming Shop for Guys - South Bay is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. Our mission is to provide exceptional customer service and high-quality services to our clients.


Job Title: Retail Sales Associate - South Bay Grooming SpecialistJob Summary:

We are seeking a highly motivated and friendly Retail Sales Associate to join our team in South Bay. The successful candidate will be responsible for achieving sales revenue through membership sales, products, and services.


Key Responsibilities:
  • Scheduling client services and recommending various service offers and products.
  • Providing a welcoming experience to all clients and facilitating a smooth transition between their arrival, service, and check out.
  • Achieving sales goals by leading clients to the service options that best meet their needs.
  • Assisting the Owners, Shop Manager, and Staff with daily operations.
  • Performing tasks such as folding towels, assisting clients with drink requests, laundry, cleaning, etc.

Essential Functions:
  • Interfacing with POS for scheduling appointments and managing daily appointments as necessary.
  • Promoting and selling memberships, retail products, and gift cards.
  • Providing exceptional customer service in person and over the phone.
  • Addressing client conflict resolution.
  • Communicating shop policies, services, and pricing to clients.
  • Maintaining a positive working relationship with shop personnel.
  • Managing beverage and associated supplies inventory.
  • Providing shop tours as necessary or requested.
  • Preparing guest records for treatments.
  • Ensuring shop opening and closing procedures are followed.
  • Accounting for all money during your shift.
  • Assisting in maintaining cleanliness around the shop.

Requirements:
  • Minimum 2 years of sales experience.
  • Previous experience in sales, customer service, or other related fields.
  • Familiarity with Point of Sale Systems (Zenoti is a plus).
  • Ability to build rapport with clients.
  • Strong negotiation skills.
  • Deadline and detail-oriented.

Compensation:

$45,000 - $55,000 per year, depending on experience.


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