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Automotive Repair Specialist

2 months ago

Juneau, Alaska, United States Swickard Auto Group Full time

We are looking for a skilled Automotive Repair Specialist to join our dynamic team at Swickard Auto Group. Experience with General Motors vehicles is highly valued. **Veterans are encouraged to apply**.

Compensation: $45-$50 per Flat Rate Hour

The Automotive Repair Specialist plays a crucial role in our service department, responsible for diagnosing, troubleshooting, and repairing a wide range of automotive issues. Your technical skills and problem-solving abilities will ensure that our customers' vehicles operate safely and efficiently.

Key Responsibilities:

  • Diagnosis and Repair: Assess customer concerns and symptoms to determine the underlying causes of vehicle issues.
  • Utilize diagnostic equipment to accurately identify problems (including scanners, multimeters, and pressure gauges).
  • Conduct comprehensive inspections of various vehicle systems, including engine, transmission, brakes, and electrical components.
  • Prepare detailed repair plans that outline necessary repairs and associated costs, obtaining customer approval before proceeding.
  • Execute repairs and replace defective components according to service manuals and manufacturer guidelines.
  • Test repaired vehicles to ensure proper functionality and safety.
  • Document all repairs and parts utilized on service orders.

Customer Interaction:

  • Engage with customers in a professional and respectful manner, explaining technical issues in an accessible way.
  • Provide accurate estimates and timelines for repair work.
  • Keep customers informed about the progress of their service and address any concerns promptly.

Technical Expertise:

  • Possess a solid understanding of automotive systems, including their operation, diagnosis, and repair.
  • Stay current with emerging technologies and repair methodologies through ongoing training and certifications.
  • Perform a variety of repairs, from routine maintenance to complex engine or transmission overhauls, depending on experience.
  • Demonstrate proficiency in using diagnostic tools and automotive repair equipment.
  • Maintain a clean and organized workspace, adhering to safety standards.

Additional Duties:

  • May conduct test drives to assess vehicle performance and diagnose issues.
  • May research technical information and collaborate with colleagues or service manuals to resolve complex problems.
  • May suggest preventative maintenance services to customers.
  • Contribute to a positive and efficient atmosphere within the service department.

Qualifications:

  • Exhibit a high HQ (Hospitality Quotient) characterized by kindness, optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Possess a valid driver's license with a clean driving record.
  • Have a minimum of 2-3 years of experience as a Service Technician or in a related automotive repair role (some dealerships may accept less experience with relevant training and certifications).
  • Completion of an automotive technician training program or equivalent experience is required.
  • Holding Automotive Service Excellence (ASE) certifications is a significant advantage (specific certifications may vary based on dealership requirements).
  • Strong knowledge of automotive systems, diagnostics, and repair processes.
  • Excellent problem-solving and critical thinking abilities.
  • Manual dexterity and the capability to perform physical tasks (lifting, bending, reaching).
  • Good communication and interpersonal skills for effective customer interaction.
  • Able to work independently and collaboratively in a fast-paced environment.
  • ASE certifications are a plus.

Benefits of Joining Swickard Auto Group:

  • Career Advancement: Opportunities for growth and development into various roles with increased leadership responsibilities.
  • Flexible Scheduling: Customers can schedule service appointments at their convenience, leading to a busy shop and greater income potential for the service team.
  • Progressive Pay Plans: As you gain experience and complete additional certifications, your compensation will increase.
  • Paid Manufacturer Training: We invest in your professional development by covering costs for new certifications with premier manufacturers.
  • Comprehensive Benefits Package: Includes medical, dental, vision, life, and pet insurance, optional disability coverage, a 401k plan, PTO, and paid holidays.

About Us:

Founded in 2014, Swickard Auto Group is dedicated to providing exceptional service and hospitality in the automotive industry. We strive to be our customers' preferred destination for purchasing, leasing, or servicing their vehicles, and we aim to be the best workplace for our employees.

Join us in our mission to revolutionize the automotive experience through outstanding service and a commitment to excellence.