Repair Center Clerk

2 weeks ago


Danville, Virginia, United States Watchfire Signs LLC Full time
Job Summary

Watchfire Signs LLC is seeking a skilled Repair Center Clerk to join our team. As a key member of our customer service group, you will be responsible for managing our RMA program and inventory, researching and resolving customer concerns, and utilizing our databases to provide detailed reporting on our products and repair workload.

Key Responsibilities:

  • Provide customers with assistance and training on our products and services.
  • Process outgoing advance-shipped replacements and incoming RMA cores.
  • Research customer issues and concerns, and provide timely and effective solutions.
  • Manage repair inventory, including data mining to provide critical information to the repair center supervisor.
  • Prepare technical instructions for parts installation, RMA procedures, and other technical writing to support our dealers.
  • Utilize excellent attention to detail to manage various priorities and duties as needs change.
  • Fill service orders, including reviewing orders, pulling complex electronics parts from warehouse, testing and programming parts, setting up for customers, boxing and preparing parts for shipment.
  • Clean, test, and prepare refurbished items for inventory.
  • Locate proper inventory, test, prepare, and advance-ship replacement parts for customers.
  • Maintain order and cleanliness in SHG stock areas.
  • Provide proper care and maintenance of company property, including office, computer, and telephone equipment.

Requirements:

  • Strong skills with Microsoft Office products required.
  • Customer service experience is ideal.
  • Strong written communication skills, including the ability to learn to write clear, technical instructions for parts installation and sign maintenance.
  • Good verbal communication skills and very strong attention to detail.
  • A desire to solve problems and to develop and follow clear procedures.

Watchfire Signs LLC is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US.



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