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Personal Banker

2 months ago

Wall Township, United States Provident Bank Full time
Personal Banker Job Description

At Provident Bank, we are seeking a highly motivated and customer-focused Personal Banker to join our team. As a Personal Banker, you will play a critical role in establishing and maintaining relationships with customers and prospective customers to understand, identify, and satisfy their financial needs.

Key Responsibilities:
  • Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of customers.
  • Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services.
  • Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
  • Exceed customer expectations through active engagement, commitment, and dedication to servicing and building customer relationships.
  • Advance the Bank's Corporate Sales Program through consultative need's assessments of customers, developing new relationships, expanding existing ones, and managing and growing a book-of-business.
Service:
  • Identify opportunities with customers and prospective customers through lobby management.
  • Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
  • Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
  • Responsible for sales and service.
  • Execute expectations for a positive customer service experience.
Operations:
  • Ensures operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations.
  • Leverages lobby management as a tool for controlling and mitigating risk.
  • Establishes customer identity according to guidelines and adheres to all other compliance procedures.
  • Assists branch management with branch operations as needed.
  • Performs transactions including but not limited to check cashing, withdrawals, deposits, and loan payments.
  • Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
  • Assists in training other branch employees.
  • Provides support to the contact center when there are high call volumes.
  • Handles customer inquiries by telephone.
  • Provides access to safe deposit boxes.

Requirements:

  • High school diploma or GED.
  • Minimum of 6 months of sales and service experience in a customer-facing retail environment.
  • Strong interpersonal skills, including listening, written, and verbal communication.
  • Ability to work a flexible schedule based upon the needs of the business.
  • Demonstrations positive and professional demeanor with all customers and co-workers.
  • Strong math and analytical skills.
  • Understand and adhere to safety and security practices.
  • Demonstrate and apply good relationship-building skills.
  • Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
  • Strong customer service/advocacy skills.
  • Strong organizational and time management skills.
  • Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office.
  • Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Preferred Qualifications:

  • Prior Retail banking experience.
  • Life and Health Licenses to support investment program.

Working Conditions:

Retail Banking Branch Areas

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

Lifting from 5 to 25 lbs. (Coins)Prolonged sitting/standingOccasional bending or stooping (To retrieve coins from individual vault)

Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.