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Automotive Service Advisor

2 months ago


Elko, Nevada, United States Riverton Elko Chevrolet Buick GMC Full time

Riverton Elko Chevrolet Buick GMC is a family-oriented organization that values work-life balance and offers competitive pay packages. We are deeply embedded in our community and support local organizations and sports teams. We are seeking a qualified and enthusiastic individual to join our team as an Automotive Service Advisor. What We Offer

Medical, Dental, and Vision Insurance

401K Plan

Vacation Time

Opportunities for Advancement

Work-Life Balance

Competitive Pay Plans

Relocation Bonus (when applicable)

Responsibilities

Meet with customers to determine their needs for repair and/or service of their vehicle issues. Increase customer satisfaction by building customer relations. Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations. Monitor the progress of each vehicle throughout the day and update customers frequently. Increase profitability by maximizing sales and executing retail promotions. Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times. Oversee and participate in quality control. Participate in the development and documentation of standard operating procedures as appropriate. Qualifications

Bilingual (English/Spanish) preferred, but not required

High School Diploma or Equivalent

Valid Driver's License and Clean Driving Record

Automotive Service Advisor Experience

Ability to Effectively Communicate Over the Phone

Ability to Concentrate and Accomplish Tasks Despite Interruptions

Multitasking Skills

Proficient Use of Computers

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.