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Senior Operations Manager
2 months ago
iFLY World is a dynamic and innovative organization that has a passion for excellence and innovation. We live and breathe our values in everything we do and in every decision we make. As a member of our team, you will be expected to contribute your talents and energies to make what is already great about iFLY World, even better and available to more people.
Job SummaryThe Senior Operations Manager is responsible for creating and maintaining an environment that prioritizes safety, enhances guest experience, and achieves annual revenue and profitability goals. The Senior Operations Manager provides strong, effective leadership and management while creating an atmosphere that encourages team member contribution and innovation to overall company objectives by making sound decisions on behalf of the best interest of iFLY World, team members, and guests.
Key Responsibilities- Develop, implement, and execute annual operating plans to exceed budget, profit, and drive year-over-year growth
- Provide financial and business analysis and forecasts as required based on market, demographic, or corporate trends
- Make sound financial decisions that improve profit margins while controlling operational expenses
- Recruit and hire, manage, and develop a tunnel team which is inclusive of ongoing learning and growth through observational feedback, development tools, resources, and recognition
- Effectively communicate critical organizational information through the facilitation of staff meetings, one-on-one conversations, and appropriate digital communication
- Provide all team members with consistent feedback, guidance, and/or disciplinary action based on safety, guest experience, and performance results
- Ensure staff is accountable to policies and guidelines while positively promoting iFLY World values and mission
- Foster an environment that creates world-class service and experience for every guest
- 5 years (plus) experience in management leading a team of 15 or more
- Experience with employee recruitment and onboarding
- Demonstrated team leadership and development ability
- Proficiency in Microsoft Word, Excel, and PowerPoint as well as a POS platform
- Project management, multi-tasking, and time management skills are a must
- Excellent oral and written communication skills
- Excellent interpersonal skills and coaching abilities
- Experience in creating and facilitating effective presentations and proposals
- Strong customer service and client focus
- Demonstrated business and financial acumen
- Experience with creating and managing budgets
- Ability to critically evaluate business performance and identify opportunities for improvement
- Previous experience building local marketing plans and programs to optimize local opportunities and build community relationships
- Effective decision-making and problem-solving skills
- Ability to adapt to a dynamic work environment
- Degree in Business, Recreation, Facility Management, Hospitality Management, or a combination of experience and education
- Competitive compensation
- Bonus Plan
- Robust Benefit Options: Medical, Dental, Vision, Life, 401k, and more
- Frequent company update talks with our leadership team
- Free Flight time