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Technical Support Specialist
2 months ago
General Information:
Position Title: IT Computer Support Specialist
Work Schedule: Full-time, 80 hours per pay period; Monday - Friday (4x10 hr days - Alternating Mondays and Fridays Off) 6am-4:30pm
Weekend Duties: No scheduled weekends - After Hours / Weekends as necessary.
Holiday Duties: Paid Time Off - 1 or 2 holidays scheduled On Call per year.
Position Summary:
The IT Computer Support Specialist plays a crucial role in delivering technical support to computer users. This position involves addressing inquiries or resolving technical issues for clients through in-person interactions, phone calls, or electronic communication. Responsibilities include assisting with the use of computer hardware and software, which encompasses printing, installation, word processing, email, and operating systems.
Key Responsibilities:
- Monitor and manage the daily performance of computer systems.
- Respond to user inquiries regarding software or hardware operations to troubleshoot issues.
- Execute commands and observe system performance to ensure correct operations and identify errors.
- Prepare equipment for employee use, ensuring proper installation of cables, operating systems, or necessary software.
- Install and conduct minor repairs on hardware, software, or peripheral devices, adhering to design or installation specifications.
- Document information in help tickets for future problem-solving reference.
- Consult technical manuals, collaborate with users, or perform computer diagnostics to troubleshoot and resolve issues or provide technical support.
- Refer significant hardware or software problems or defective products to vendors or technicians for further assistance.
- Create training materials and procedures, or educate users on the proper use of hardware or software.
- Engage with staff, users, and management to determine requirements for new systems or modifications.
- Oversee Network closets for port availability and troubleshoot network connectivity issues.
- Communicate with telecommunication vendors to address service-related issues.
- Support phone software and hardware, configure phones, and manage voicemail setups and concerns, including password resets.
- Assume Help Desk responsibilities during staff absences.
- Perform additional duties as assigned.
Position Requirements:
- Associates or Bachelor's degree in a relevant field is required. Equivalent work experience may be considered in lieu of formal education.
- A minimum of 3 years of related work experience is preferred.
- Exceptional accuracy and attention to detail are essential.
Knowledge, Skills, & Abilities:
- Expert proficiency with computers is required, including Microsoft applications.
- Strong analytical, problem-solving, and teamwork skills.
- Self-motivated individual with excellent interpersonal communication and problem-solving abilities.
