Technical Integration Specialist

3 weeks ago


Dallas, Texas, United States Axiom Path Full time
Job Overview

Axiom Path is seeking a highly skilled Technical Integration Specialist to drive the success of our contact center integration and implementation projects.

This role requires strong technical expertise, excellent communication skills, and a passion for delivering outstanding results for clients in a fast-paced environment.

Responsibilities
  • Customer Deployment & Integration: Collaborate with client stakeholders to understand business use cases and data requirements, develop, test, and implement solutions that integrate customer data into our platforms.
  • Ongoing Client Support: Act as a technical point of contact for post-deployment needs, including adding new data sources, updating configurations, and resolving technical issues.
  • Internal Enablement: Develop tools, documentation, and workflows to streamline future integrations and empower the broader team.
Requirements
  • Technical Expertise: Experience with contact center systems (e.g., Five9, NICE, Genesys), strong background in software development, data engineering, or systems integration.
  • Problem Solving & Project Management: Proven ability to deconstruct problems, develop actionable plans, and execute effectively.
  • Interpersonal Skills: Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.

We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience.



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