Equipment Services Market Supervisor
4 weeks ago
Job Title: Equipment Services Market Supervisor
Job Summary:
The Equipment Services Market Supervisor is responsible for leading effective and efficient operations with the technicians in their area. They drive quality equipment maintenance and repair for THD stores, MDOs, FMOs, and various external customers.
Key Responsibilities:
- Compliance and Safety: Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication. Partner with support functions to ensure compliance with required operator certifications and licenses.
- Equipment Repair: Occasionally respond onsite to repair and/or assist with repairs of equipment.
- Leadership of People: Develop associates by providing weekly feedback and game plans, utilizing blueprints and THD development resources. Provide ongoing technical guidance, champion growth of self and team, and execute effective onboarding, assimilation, and training plans for new associates.
- Operational Execution: Regularly engage with in-store leadership to strengthen relationships and solicit feedback on quality of service being provided by the technicians. Present themselves as the point of contact for anything within their area, building effective, cross-functional partnerships.
Requirements:
- Leadership experience, with experience with direct reports not required.
- Effective verbal and written communication skills.
- Ability to travel overnight up to 50% of the time.
- At least 3 years of experience repairing equipment and conducting preventive maintenance on industrial and commercial equipment.
- Demonstrated ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics.
- Demonstrated ability to troubleshoot repairs with technicians in person and using technology.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite.
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Equal Opportunity Employer: The Home Depot is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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