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Issue Resolution Specialist with Data Driven Insights
2 weeks ago
Job Description:
The Issue Resolution Specialist with Data-Driven Insights role involves analyzing customer data to identify issues and develop effective solutions to resolve them. This position requires strong analytical skills, attention to detail, and the ability to communicate complex information to customers and stakeholders.
Key Responsibilities:
- Analyze customer data to identify issues and develop effective solutions
- Collaborate with cross-functional teams to drive issue resolution and customer satisfaction
- Develop and maintain strategic business relationships with clients
- Protect and defend annual revenue, customer base, and subscriptions
Requirements:
- Bachelor's degree or equivalent related work experience
- Three or more years of relevant work experience in B2B selling/customer service
- Advanced degree and/or certification in a related field (e.g., business, analytics)