Senior Cybersecurity Solutions Manager

3 weeks ago


San Jose, California, United States Balbix Full time
About the Role:

As a Senior Customer Success Manager at Balbix, you will be working closely with customers to identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution, and help them derive the desired outcomes. This is a highly consultative and visible role that directly influences adoption, expansion, and advocacy metrics.

Your Responsibilities:

  • Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors
  • Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
  • Create and deliver on success plans built around the customer's desired outcomes and drive product adoption and growth
  • Lead various customer engagement activities including QBRs, onboarding meetings, renewals management, etc.
  • Develop / refine Customer Success playbooks for maximum effectiveness and efficiency
  • Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
  • Measure, track, and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage, etc.

Requirements:

  • Bachelor's / Master's degree in computer science or related technical field
  • 5+ years of experience, with minimum 3+ years experience working in customer-facing roles like CSM / TAM
  • Knowledge of cybersecurity domain required
  • Outstanding presentation and communication skills
  • Experience directly working with senior customer stakeholders (up to CXO levels)
  • Passion for problem-solving and strong organizational skills
  • Experience with Big4 consulting is a plus
About Balbix:

At Balbix, we have built a culture that aligns to our values of ownership, customer focus, curiosity, tenacity, innovation, judgment, teamwork, communication, honesty, and impact. In joining our team, you'll work with very motivated and knowledgeable people, build pioneering products, and utilize cutting-edge technology. Our Balbix team members see rapid career growth opportunities stemming from our culture of alignment, bottom-up innovation, our clarity of goals, and unrelenting mission.
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