Service Center Associate

4 days ago


West Columbia, South Carolina, United States KJ's Market Full time
Overview:

We are seeking a motivated and customer-focused individual to join our team at KJ's Market as a Service Center Clerk PT. As a key member of our front-end team, you will be responsible for providing exceptional service to our guests, ensuring a seamless shopping experience, and maintaining a clean and organized store environment.

In addition to being part of a family-owned and growing company, we offer weekly pay, flexible schedules, and excellent benefits, including a 401K and Pension Plan, tuition assistance, and more.

Responsibilities:

  • Ensure that our guests service standards are met at all times, maintaining a clean and clutter-free front end and parking lot.
  • Manage customer traffic flow, interact with guests, and monitor productivity to ensure a smooth shopping experience.
  • Work with the Store Manager and Guest Service Manager to schedule staff to meet labor guides and provide the desired level of service.
  • Train cashiers to call additional hosts to the front end as needed, handling guest and host requests, refunds, overrides, and check approvals promptly and professionally.
  • Be a positive role model for all front-end hosts, demonstrating excellent speech, manner, dress, hygiene, and integrity.
  • Monitor and enforce all front-end policies related to Asset Protection and Shrink Control.
Training and Development:

  • Provide training and direction to hosts not meeting front-end standards.
  • Communicate problem areas and employees not meeting performance standards to the Guest Service Manager.
  • Offer constant on-the-job feedback to front-end hosts to maintain front-end service levels.
Requirements:

  • Friendly, outgoing personality.
  • Ability to work well with others.
  • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
  • Ability to read and understand information and direction.
  • Knowledge of front-end operations.
  • Ability to supervise hosts, including training and development.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Effective communication and guest service skills.
  • Ability to stand for extended periods of time.
  • Demonstrate successful use of math skills.
  • Ability to work well with computers.


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