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Restaurant Operations Supervisor
2 months ago
This position is for a role within a dining establishment operated by an independent franchisee, distinct from McDonald's USA. The franchisee holds a license to utilize McDonald's branding and food offerings while managing the restaurant. It is important to note that this franchisee operates as a separate entity and employer from McDonald's USA. If you are selected for this role, the franchisee will be your employer, and all employment-related matters will be handled by them.
We offer flexible scheduling options, including full-time and part-time positions, with opportunities available during breakfast, lunch, late nights, and weekends.
This role is crucial to the restaurant's success, as you will:
- Initiate Actions: Oversee key internal functions such as Employee Training, Food Safety, and Inventory Management.
- Focus on Results: Delegate tasks effectively to team members and monitor outcomes.
- Enhance Experience: Collaborate with the General Manager to meet performance and quality benchmarks in three primary areas:
- Kitchen: Ensure food quality, safety, cost management, and the introduction of new menu items.
- People: Recruit, train, and schedule staff to achieve sales and profit objectives.
- Service: Provide an exceptional guest experience by ensuring staff training and organizing service areas for optimal performance.
- Emphasize Teamwork: Work alongside the restaurant team to guarantee safe and efficient operations.
To excel as a Restaurant Operations Supervisor, you should possess:
- A strong commitment to workplace excellence and safety.
- Exceptional customer service skills and a supportive attitude.
- The ability to communicate effectively and anticipate customer needs.
- Problem-solving skills and decision-making capabilities in a fast-paced environment.
What does your ideal job look like?
Requirements:
Supervisors lead shifts weekly, ensuring that customers receive a quick, accurate, and friendly experience. Some supervisors also manage specific departments, which may involve overseeing systems like Training, Food Safety, and Inventory Management, setting objectives, delegating tasks, and providing feedback to team members and other managers.
The responsibilities of the Guest Service Department Supervisor may include ensuring that Crew and Managers deliver an outstanding customer experience, effectively executing sales promotions, training service staff in procedures, and organizing the Front Counter, McCafé, and Drive-Thru areas for optimal service.
The Kitchen Department Supervisor is responsible for ensuring that the restaurant consistently delivers high-quality food quickly, maintains food safety, controls food costs, and trains kitchen staff in production procedures, including new menu items.
The People Department Supervisor focuses on hiring qualified crew members, providing thorough training, and scheduling staff to meet sales and profit targets. This role also involves ensuring that Crew members receive a positive onboarding experience and ongoing recognition and motivation throughout their employment.
Previous management experience is preferred, ideally in a restaurant, retail, or hospitality setting. We seek enthusiastic team players with flexible schedules who thrive in a dynamic environment.
Additional Information:
Along with competitive compensation, a Restaurant Operations Supervisor at a McDonald's franchise is eligible for a range of benefits, including:
- 15-25 days of paid vacation.
- 10 paid holidays, an anniversary splash, and an 8-week sabbatical every 10 years.
- Educational opportunities through Archways to Opportunity, including options for earning a High School diploma, college tuition assistance, and English as a second language classes.
- Medical, dental, and vision coverage.
- Pre-tax flexible spending accounts.
- Short- and long-term disability, life, and accident insurance.
- Paid leaves of absence.
- Service awards.
- Employee Resource Connection.
- Adoption assistance.
- Matching gifts program.
This job posting provides an overview of working in a McDonald's restaurant but does not encompass all essential functions of the role. Individuals in this position will perform various tasks daily, and this posting does not detail every responsibility.
By applying for this position, you acknowledge that you are seeking employment with an independent franchisee, not McDonald's USA. The franchisee is solely responsible for all employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling.