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At L'Oreal USA, we are seeking a highly skilled OMS Integration Manager to join our team. As a key member of our Supply Chain Finance department, you will play a critical role in transforming our supply chain and IT landscape.
Job Summary:The OMS Integration Manager will be responsible for leading the Order Orchestration Project team, composed of business owners from various departments and LUSA IT partners. This role will require strong project management skills, technical expertise, and the ability to communicate complex solutions to technical and non-technical staff.
Key Responsibilities:- Lead the Order Orchestration Project team to implement effective organizational, procedural, and technical elements to enable OMS capabilities and streamlined connections.
- Animate the SalonCentric order orchestration Steering Committee.
- Clearly identify obstacles of implementation and provide clear options for solutions.
- Raise project elements that require decision and direction.
- Connect Order Orchestration Project objectives with SalonCentric business strategy, inclusive of omni-channel capabilities, customer experience technology, reliability, and speed of system connections/transactions.
- Define detailed technical requirements, including SAP S4, WMS, 3PL, POS integrations, and identify solutions for interfaces.
- Gather requisite business requirements to write, refine, and communicate program deliverables in Agile scrum work group.
- Change management.
- Define structure and process to properly launch and maintain the remediations for current business requirements.
- Anticipate future business requirements and connections with additional applications.
- Define business rules.
- Link to service level offer per customer segment.
- Inventory optimization.
- Fulfillment cost optimization.
- Advocate for Customer Experience enhancements, including improved E2E vision of orders and returns, self-care capabilities, and people management.
- Bachelor's degree in Information Systems, Engineering, Business, or equivalent with a minimum of 7+ years of experience.
- Prior OMS experience preferred.
- eCommerce and/or Retail environment experience is a plus, but not required.
- Demonstrated project management abilities and experience in implementation of software solutions, including Agile Methodology and Scrum.
- Strong analytical and problem-solving skills to devise solutions to complex problems.
- Excellent communication skills to effectively present complex solutions to technical and non-technical staff.
- Collaborative and effective at building consensus across the organization.
- Highly organized.
- Competitive Benefit Package (Medical, Dental, Vision, 401K + match).
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home).
- Flexible Time Off (Paid Company Holidays, Paid Time Off, Volunteer Time, Summer Fridays & More).
- Learning & Development Opportunities for Career Progression.
- Employee Resource Groups.
- Access to Mental Health & Wellness Programs.