Product Repair Engineer
2 days ago
At HID Global, we are seeking a skilled Product Repair Engineer to join our team. As a key member of our technical support team, you will play a vital role in maintaining the functionality of our mobile ticketing computers for Janam Technologies within IDT.
About the Job:
Estimated Salary: $65,000 - $85,000 per year. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
This is a full-time position based in Woodbury, NY. You will be responsible for troubleshooting and resolving issues with our mobile devices, performing physical repairs, conducting quality tests, and shipping units to clients on time. You will also be required to perform frequent software updates to ensure minimal risk of compatibility failures.
About Us:
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Our mission is to empower individuals to build their career around their aspirations and our ambitions, supporting them with regular feedback, training, and development opportunities.
Your Responsibilities:
- Collaborate with the technical support team to troubleshoot and resolve issues.
- Physically repair devices, conduct quality tests, perform diagnostic review, package, and ship units to clients on time.
- Perform frequent software updates to ensure minimal risk of compatibility failures.
- Provide excellent customer service and serve as a technical resource for customer support.
- Maintain accurate records of repairs, tests, and updates.
What We Are Looking For:
- Ability to perform in-depth troubleshooting of proprietary software and hardware for Janam Technologies according to established procedures.
- Must be a self-starter.
- Strong work ethic - punctuality and team interaction are critical.
- Ability to work in a fast-paced, high-volume environment with fine repetitive hand motor activity.
- Must be able to remain in a stationary position about 90% of the time.
Requirements:
- GED, high school diploma or equivalent required.
- 0 to 2 years of experience in a trouble shooting role.
- 0 to 2 years of customer service experience.
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