Mitigation Team Lead

1 month ago


Jackson, Missouri, United States SERVPRO of Cape Girardeau & Scott Counties Full time
Job Summary

As the Restoration Supervisor at SERVPRO of Cape Girardeau & Scott Counties, you will play a critical role in delivering exceptional customer service and ensuring the successful completion of restoration projects. This position requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Coordinate and perform production processes to ensure quality control and meet customer expectations.
  • Manage customer and client relationships, tracking online reviews and feedback to improve service delivery.
  • Supervise restoration technicians, providing clear guidance and support to ensure successful project outcomes.
  • Document detailed and accurate job files to support services provided.
  • Manage labor and consumable item usage on assigned projects, communicating with project managers and office staff as needed.
Additional Responsibilities
  • Ensure compliance with OSHA guidelines and regulations, promoting a safe working environment for all team members.
  • Manage assets and equipment, protecting and utilizing them properly to minimize waste and optimize efficiency.
  • Coach and train restoration technicians to enhance their skills and knowledge, contributing to the growth and development of the team.
Requirements
  • Valid driver's license.
  • High school diploma or equivalent (preferred).
  • At least one year of experience in cleaning, restoration, or construction.
  • IICRC certification a plus, but not required.
Skills and Physical Demands
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Ability to climb ladders, work at ceiling heights, and navigate tight spaces (e.g., crawl spaces, attics).
  • Ability to repetitively push, pull, lift, and carry objects.
  • Ability to work with and around cleaning agents.
  • Ability to successfully complete a background check, subject to applicable law.


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