Night Auditor
2 weeks ago
The Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for preparing and disposing of all Night Audit work, including registering guests, making reservations, and preparing daily reports. You will also be responsible for balancing transactions, conducting security walks, and maintaining the front desk operation during the overnight shift.
Responsibilities- Register guests and make reservations
- Prepare daily reports and balance transactions
- Conduct security walks and maintain the front desk operation
- Initiate and complete the End of Day process
- Run all reports as required for Food and Beverage audit
- Complete the Night Audit checklist for computer procedures daily
- Balance the day's work, including movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.
- Maintain cashiering responsibilities as per Front Office procedures
- Maintain Front Office computer system operation
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures
- Maintain proper record keeping, including log books, etc.
- Be familiar with all Avion Hospitality's policies and house rules
- Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills
- Maintain radio contact with other associates during entire shift
- Have a working knowledge of security procedures
- Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates
- Prepare and distribute the Daily Flash Report as needed
- Transfer the master or house accounts as necessary
- Distribute work, including revenue printouts, charge and paid folios, vouchers and checks, etc., as directed by S.O.P.'s
- Train any new Night Auditors as requested by management
- Run morning reports according to Avion Hospitality procedures
- Assign delivery of newspapers daily
- Deliver or assign delivery of Express Check-Out's
- Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
- Handle items for 'Lost and Found' according to the standard
- Complete any reports as requested by management in a timely manner
- Complete any miscellaneous duties as required
- As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests
- Attend meetings as required by management
- Perform any other duties as requested by the Guest Services Manager or any other member of management
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