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Sales Associate

2 months ago

Newburgh, New York, United States Michaels Stores Full time
{"title": "Sales Associate", "description": "

At Michaels Stores, we're looking for a Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, maintaining store recovery standards, and preventing shrink with great service.

Key Responsibilities:

  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements.
  • Provide a fast and friendly check out experience and execute cash handling to standards.
  • Engage customers on benefits of Rewards program and complete enrollments.
  • Educate customer on Voice of Customer (VOC) survey.
  • Merchandise recovery and maintenance.
  • Support the merchandise return / go back process and general store recovery.
  • Acknowledge customers, help locate product and provide solutions.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Support shrink and safety programs.
  • Assist with Omni channel processes.
  • Execute a well merchandised and in stock store.
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others.
  • Help customers shop and find what they are looking for.
  • Cross trained in Custom Framing selling and production.

Requirements:

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment:

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

", "lang_code": "en"}