Call Center Specialist
4 days ago
Are you looking for a challenging and rewarding career in customer service? Do you have excellent communication and problem-solving skills? We are seeking a highly motivated and skilled Call Center Specialist to join our team at Abbott. As a Call Center Specialist, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Maintain patient records and verify accounts to ensure accurate information.
- Communicate prescription revision requests to clinic support teams.
- Receive and process new referrals for out of warranty equipment.
- Facilitate equipment replacements and schedule patients' annual preventative maintenance.
- Coordinate customer returns and follow regulations, policies, and procedures.
Requirements:
- High School Diploma or GED.
- Minimum of one year of customer service experience.
- Excellent communication skills both verbal and written.
- Strong computer skills and ability to navigate multiple websites.
- Strong MS Office working knowledge.
- Ability to use good judgment, thinking, and reasoning to solve problems.
Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.
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