Call Center Specialist

4 days ago


Gainesville, Florida, United States Abbott Full time
About the Job:

Are you looking for a challenging and rewarding career in customer service? Do you have excellent communication and problem-solving skills? We are seeking a highly motivated and skilled Call Center Specialist to join our team at Abbott. As a Call Center Specialist, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Maintain patient records and verify accounts to ensure accurate information.
  • Communicate prescription revision requests to clinic support teams.
  • Receive and process new referrals for out of warranty equipment.
  • Facilitate equipment replacements and schedule patients' annual preventative maintenance.
  • Coordinate customer returns and follow regulations, policies, and procedures.

Requirements:
  • High School Diploma or GED.
  • Minimum of one year of customer service experience.
  • Excellent communication skills both verbal and written.
  • Strong computer skills and ability to navigate multiple websites.
  • Strong MS Office working knowledge.
  • Ability to use good judgment, thinking, and reasoning to solve problems.

Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.

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