IT Manager

Bridgeway Benefit Technologies is seeking a seasoned IT professional to lead our technology team as an IT Manager. The ideal candidate will have a strong technical background, excellent leadership skills, and a strategic mindset to drive innovation and improve IT processes.

This is a remote position with a preference for East Coast candidates.

• Oversee the daily operations of the IT department, ensuring the stability and performance of IT systems.
• Develop and implement IT policies, procedures, and best practices.
• Control internal IT costs and manage resource allocation for various projects and customer support.
• Lead, mentor, and manage the IT team, including hiring, training, and performance evaluations.
• Provide daily work prioritization for the team to ensure operational excellence.
• Create IT KPIs and operating metrics and report out monthly to the CTO's leadership team.
• Foster a collaborative and high-performance team environment.
• Provide technical guidance and support to team members.
• Plan, coordinate, and execute IT projects, ensuring they are completed on time and within budget.
• Collaborate with other departments to identify and fulfill their technology needs.
• Collaborate with internal departments to define Enterprise System requirements and design integration solutions.
• Evaluate and implement new technologies and solutions to improve business processes.
• Support cybersecurity efforts led by Sr. Director, Information Security.
• Collaborate with security and platform teams to ensure security of all IT systems and data.
• Manage relationships with external vendors and service providers.
• Negotiate contracts and service agreements to ensure the best value and service.
• Develop and implement the IT strategy in alignment with the company's overall business objectives.
• Stay current with emerging technologies and industry trends and integrate relevant innovations into the company's IT infrastructure.

• 5+ years of hands-on experience in IT or a related role, with a minimum of 2 years in people leadership.
• Proven experience in managing IT teams and projects.
• Strong knowledge of IT infrastructure, systems, and best practices.
• Excellent problem-solving skills and the ability to handle high-pressure situations.
• Experience in a SaaS or technology-driven company.
• Excellent communication and interpersonal skills.
• Expertise with Microsoft services such as Office 365, Entra ID, and Teams.
• Relevant certifications (e.g., PMP, ITIL, CISSP).
• Experience with and usage of Agile management methodologies, including Scrum or Kanban.
• Familiarity with cloud computing (AWS, Azure) and DevOps practices.
• Understanding of cybersecurity principles and practices.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Bridgeway Benefit Technologies is an Equal Opportunity Employer.

Bridgeway Benefit Technologies seeks job application information from candidates through the Bridgeway corporate website www.bridgewaybentech.com/careers and/or via email with addresses using only the @bridgewaybentech.com domain. In our recruiting practice, we do not extend job offers to candidates we have never spoken with on the phone or in-person. More information about our recruiting practices can be found at https://www.bridgewaybentech.com/careers-scam-alert