Hospitality and Commercial Manager
4 weeks ago
Job Summary
We're seeking a highly motivated and experienced Hospitality and Commercial Manager to join our team at Studio Ellen, the Gate Gourmet test kitchen dedicated to menu development for United Airlines.
Key Responsibilities
- Lead the planning and execution of all events hosted in and by Studio Ellen on behalf of gategroup.
- Ensure guests are welcomed with the highest hospitality standards, displaying gategroup's expertise and values.
- Oversee the complete journey of guests, from planning to execution.
- Support the Global Account Director to ensure customer satisfaction and compliance with requirements.
- Liaise with different GG locations as applicable, implement required actions to protect GG interests.
- Coordinate and execute events at Studio Ellen, including planning, set-up and execution.
Requirements
- Proven experience in guest relations management, hospitality and service.
- Hospitality mindset with a strong attention to detail.
- Solid understanding of hospitality procedures and best practices, especially service.
- Bachelor's degree in hospitality or event management strongly preferred.
- At least five (5) years' progressively responsible experience in hospitality and/or event management.
Language / Communication Skills
- Fluency in English.
- Fluency in other languages would be a plus.
About Us
At gategroup, we're passionate about making travel and culinary memories. If you share our passion and are looking for a challenging and rewarding role, we'd love to hear from you.
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