Hospitality and Commercial Manager

4 weeks ago


Schiller Park, Illinois, United States gategroup Full time

Job Summary

We're seeking a highly motivated and experienced Hospitality and Commercial Manager to join our team at Studio Ellen, the Gate Gourmet test kitchen dedicated to menu development for United Airlines.

Key Responsibilities

  • Lead the planning and execution of all events hosted in and by Studio Ellen on behalf of gategroup.
  • Ensure guests are welcomed with the highest hospitality standards, displaying gategroup's expertise and values.
  • Oversee the complete journey of guests, from planning to execution.
  • Support the Global Account Director to ensure customer satisfaction and compliance with requirements.
  • Liaise with different GG locations as applicable, implement required actions to protect GG interests.
  • Coordinate and execute events at Studio Ellen, including planning, set-up and execution.

Requirements

  • Proven experience in guest relations management, hospitality and service.
  • Hospitality mindset with a strong attention to detail.
  • Solid understanding of hospitality procedures and best practices, especially service.
  • Bachelor's degree in hospitality or event management strongly preferred.
  • At least five (5) years' progressively responsible experience in hospitality and/or event management.

Language / Communication Skills

  • Fluency in English.
  • Fluency in other languages would be a plus.

About Us

At gategroup, we're passionate about making travel and culinary memories. If you share our passion and are looking for a challenging and rewarding role, we'd love to hear from you.



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