Store Operations Specialist Trainee
6 days ago
We are seeking a highly motivated and results-driven Store Operations Specialist Trainee to join our team. In this role, you will be responsible for leading and developing teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. As a member of our Store Operations Team, you will play a critical role in ensuring that our stores operate efficiently and effectively, and that our customers have an excellent shopping experience.
About the Role
This is an exciting opportunity to work in a fast-paced retail environment where you will have the chance to develop your leadership skills and make a real impact on our customers' shopping experience. As a Store Operations Specialist Trainee, you will be responsible for modeling and demonstrating exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.
Key Responsibilities
* Lead and develop teams effectively by teaching, training, and actively listening to associates;
* Tour stores and provide feedback to improve performance;
* Communicate and collaborate with all levels of associates regarding store operations;
* Introduce and lead company change efforts;
* Provide clear expectations and guidance to implement business solutions;
* Communicate business objectives to teams effectively;
* Model and demonstrate exceptional customer service standards;
* Manage and support customer service initiatives;
* Ensure customer needs, complaints, and issues are successfully resolved;
* Develop and implement action plans to correct deficiencies;
* Provide process improvement leadership to ensure a high-quality customer experience;
Requirements
To be successful in this role, you will need to have 2 years of college or equivalent work experience, including 1 year of retail experience and 1 year of supervisory experience. You should also have strong communication and leadership skills, as well as the ability to work in a fast-paced environment. Additionally, you must be able to pass a background check and obtain any necessary certifications or training.
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