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Beauty Expert
2 months ago
About the Role
The Beauty Expert is responsible for delivering exceptional beauty services to our guests, providing personalized consultations, and recommending products and services to meet their needs. This role requires a passion for the beauty industry, excellent communication skills, and the ability to work independently and as part of a team.
Key Responsibilities
- Service Delivery
- Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
- Meet or exceed sales goal of $800 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the stores goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
- Demonstrate business acumen with understanding of business drivers and identified opportunities for growth.
- Perform product demonstrations with guests to drive sales and the guest service experience.
- Support the execution of in-store events, promotions, and marketing-initiatives that deliver an unrivaled guest experience.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance.
- Guest Relationships
- Develop guest relationships through consultations and appropriate retail and service recommendations.
- Demonstrate high standards of customer service and salon image standards.
- Serve all guests, including walk-in guests, in a timely and efficient manner.
- Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and on the salesfloor.
- Attend mandatory trainings and meetings to enable continuous professional development.
- Operational Excellence
- Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards.
- Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
- Follow established service protocols to ensure a consistent and exceptional guest experience.
- Utilize appropriate booking and clientele systems to book guests for return services and for events.
- Communicate any supply needs to the EM, ensuring guest readiness at all times.
- Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
- Adhere to the Ulta Beauty dress code.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
- Execute other operational tasks as directed.
Requirements
- Cosmetology license.
- Previous relevant salon experience is preferred.
- Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
- Proficiency with use of equipment and chemicals needed to perform technical work.
- Proficiency to demonstrate, recommend and sell pro hair care and makeup products.
- Developed communication skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships, and build clientele.
Working Conditions
- Frequent mobility during shift.
- Continuous lifting and/or moving up to 10 lbs. during shift.
- Frequent stooping, kneeling, bending, reaching, twisting, and crouching during shift.
- Ability to stand for long periods of time during shift.
- Continuous and/or frequent coordination and manipulation of objects during shift.
