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Medical Records Specialist
2 months ago
TEKsystems is seeking a Medical Records Specialist to join our team in a large healthcare company. As a Medical Records Specialist, you will be responsible for timely and accurate processing of medical records requests from patients, their authorized representatives, providers, and other third parties.
Key Responsibilities- Access and prepare medical records as needed for patients, patients' authorized representatives, internal staff, and external third parties
- Maintain up-to-date knowledge of medical records and release of health information regulations (e.g., HIPAA) to ensure accurate processing
- Perform administrative duties including but not limited to: answering phone calls, faxing and emailing confidential information, and basic computer utilization
- Provide excellent customer service to all internal and external parties
- 6+ months prior experience executing medical records requests AND 6 months of contact center or customer service experience within the last 4 years
- Deep understanding of HIPAA guidelines and associated privacy policies
- Excellent written and verbal communication skills
- A high comfort level typing, navigating the internet and using multiple software systems
- Strong attention to detail and consistent follow-through on meeting goals and deadlines despite obstacles
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