Senior Technical Solutions Specialist
4 days ago
**Job Title:** Senior Technical Solutions Specialist
We are seeking a highly skilled and experienced Senior Technical Solutions Specialist to join our team at HABASIT AMERICA INC. As a key member of our sales force, you will be responsible for providing technical support to customers and sales representatives in the assigned sales area.
**Key Responsibilities:*
- Maintain a high level of knowledge about our products, services, manufacturing operations, and fabrication capabilities through company resources and self-education.
- Engage with sales representatives and their customers to provide pre- and post-sale application engineering support.
**Primary Accountabilities:*
- Serve as the primary point of contact for customers and sales representatives in the assigned sales area.
- Provide general and value-added application engineering support for all products, including:
- Taking ownership of situations to effectively resolve matters in a timely manner.
- Offering solutions to customers based on clear application requirements to meet their needs and company sales objectives.
- Overseeing field testing activities of products.
- Providing on-site troubleshooting support.
- Engaging in project activities.
- Delivering technical presentations to customers.
- Supporting special pricing and materials management activities related to specific account efforts.
**Additional Responsibilities:*
- Support account sales goals and strategies.
**Secondary Accountabilities:*
- Communicate regularly with sales team members regarding account activities.
- Identify leads through active listening and probing for customer requirements and opportunities, as well as proactive industry research.
- Participate in customer visits with sales representatives to develop and maintain strong supplier/customer relationships.
- Maximize scope of supply by:
- Recognizing opportunities for customers to purchase additional products.
- Demonstrating proactive selling of products.
- Identifying opportunities for expanding sales through additional options and/or complementary products.
- Identifying and communicating product/service improvements based on customer feedback/experience.
**Working Relationships:*
- Interact with key Habasit Group personnel in Knowledge Management, R&D, and Product Management to support personal growth, product improvement, and development.
**Essential Competencies/Skills:*
- Required – Bachelor of Science degree in Mechanical Engineering with 10 years of industrial experience and minimum 3 years in a customer-facing role; belting and/or conveying-related experience preferred.
- Required – Work inside an office and travel in support of outside sales forces and customers as part of a team; Travel requirement is 20%.
- Required – Experienced in mechanical design, analysis, and troubleshooting; technical writing; and time/task management.
- Required – Excellent interpersonal skills; practiced in public speaking and face-to-face consultation.
- Required – Proactive problem solver.
- Required – Able to multitask and work well in a team.
- Required – Competent with Microsoft Office, including Word, Excel, PowerPoint, and CAD.
- Required – Customer and results-oriented.
Estimated Salary: $120,000 - $150,000 per year, depending on location and experience.
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