Customer Relationship Specialist

3 weeks ago


Asheboro, North Carolina, United States Pexco Full time
Job Overview

This position offers an exciting opportunity to join a dynamic team and contribute to the growth and success of Pexco. As a Key Account Manager, you will be responsible for developing and maintaining strong relationships with assigned customer accounts, processing orders, and tracking project timelines.

Key Responsibilities
  1. Cultivate Customer Relationships: Foster strong relationships with assigned customer accounts through regular communication and proactive updates on order status and shipment tracking.
  2. Manage Orders: Process and acknowledge orders received via phone, EDI, or email within 24-48 hours of receipt.
  3. Coordinate Projects: Track new project timelines and keep the sales team and customer informed of project status.
  4. Resolve Issues: Communicate significant problems or concerns regarding accounts, orders, or projects to CSM and/or Sales Managers.
Requirements
  • Education: High School graduate or equivalent preferred.
  • Experience: Minimum of 2 years experience in a manufacturing environment.
  • Software Skills: Experience using MRP/ERP software helpful but not required; working knowledge of Microsoft Office (Word, Excel, Outlook, Teams) necessary.
  • Soft Skills: Self-motivated, strong interpersonal skills, ability to multi-task, manage time, and prioritize tasks based on customer needs.
Salary and Benefits

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as benefits including health insurance, retirement plan, and paid time off.



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