Enrollment Specialist Pace Program Coordinator
3 days ago
At Neighborhood Healthcare, we're dedicated to providing comprehensive care to our community. Our mission is to empower individuals to live their best lives, and we're committed to delivering exceptional healthcare services.
Job SummaryWe're seeking an Enrollment Specialist to join our team As an Enrollment Specialist, you'll play a critical role in coordinating and conducting new enrollments for participants into our Neighborhood Healthcare PACE program. This is a fantastic opportunity to make a meaningful impact in the lives of our seniors and their families.
Responsibilities- Conduct program eligibility screenings, intakes, assessments, education, and enrollment assistance activities with potential participants and/or their families to determine eligibility for PACE
- Coordinate communications of eligibility decisions, approvals, or disapprovals with participant or their family members
- Participate in required meetings, such as the interdisciplinary management and other related meetings and activities to discuss participant enrollment and outreach progress and efforts
- Work with the Marketing Department on outreach and marketing activities to attract potential participants at events at sites and in the community
- Collect and enter information related to referrals, intakes, enrollments, marketing, and outreach activities notes for weekly and monthly reports for PACE and Marketing
- Provide tours of PACE center(s) to interested family members, potential participants, community partners, and providers
- Facilitate referrals for participants for assistance from Neighborhood and other community resources
- Provide responsive and high-quality services to patients, staff, and outside agencies
- Impact patient and team experience by demonstrating courteous and helpful behavior and a commitment to accuracy
- Provide input and feedback on PACE's internal and external outreach, education, and enrollment plans for engaging, assisting, enrolling, and retaining new and current participants
- Conduct community outreach and education activities to patients and community members at clinic locations and other community locations about PACE and other related health coverage options
- High school/GED required; bachelor's degree in health or human service preferred
- One year community health, senior health, marketing, or health/services related enrollment experience required
- One year Medi-Cal, Medicare, managed healthcare eligibility, or senior related sales experience preferred
- Valid CA driver's license and proof of auto insurance required
- Must take and pass the California Department of Health Care Services (DHCS) and Medi-Cal Marketing exam within 60 days of hire
- Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
- Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
- Knowledgeable about and experience with frail or elderly populations
- Ability to successfully manage multiple tasks simultaneously
- Excellent planning and organizational ability
- Ability to work as part of a team as well as independently
- Ability to work with highly confidential information in a professional and ethical manner
- Ability to lift/carry 15 lbs/weight
- Ability to stand for long periods of time
We offer a comprehensive benefits package, including partially company-paid medical, dental, and vision plans, two weeks of vacation, nine holidays, sick/personal time, volunteer time off, 403b retirement plan, and more.
Pay range: $31.20 per hour, depending on experience.
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