Maintenance Coordinator
4 days ago
The Maintenance Coordinator will play a crucial role in ensuring the efficient operation of our maintenance services. This position will be responsible for providing exceptional customer service, managing inventory, and performing administrative tasks to support the branch's maintenance operations.
Key Responsibilities:
- Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
- Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
- Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
- Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
- Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
Requirements:
- High school diploma or equivalent required, degree preferred.
- Interpersonal and relationship building skills with an ability to collaborate with branch team members.
- Competent written and verbal communication skills.
- 2 years+ experience in customer service and operations experience required.
- 2 years working in service and parts department preferred.
- Agile and quick learner, enjoys collaborative projects and continuous education.
- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
Physical Requirements:
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Benefits:
Penske offers an excellent benefits plan that keeps associates and their families happy, healthy and secure. To learn more, visit our website.
Penske is an Equal Opportunity Employer.
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